Tag Archives: SLA

Seven steps to Service Level Agreements

Written by jonkal on September 5, 2009 — Leave a Comment

Please note the Law may have changed since publication of article.
The author has created a model service level agreement for its webdesigner clients. Working from that template, he sets out some of the most important points for designers to bear in mind when constructing a SLA.
1. Classification of Problems
You do not want your client on [… read more]

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